Refund & Cancellation Policy
Last updated: August 29, 2026 · Transparent self-service billing terms
🔄 1. Prepaid Plan Terms & Non-Renewing Access
InstaDNA plans are purchased as prepaid fixed terms (30-day or 12-month terms) with credits granted upfront at checkout. Plans do not auto-renew and do not incur recurring card debits. You retain full access to your plan features and allocated credits for the entire duration of your purchased validity period. If you need assistance with your account, please reach out to support@theinstadna.com.
💳 2. Digital Goods & Credit Validity
Instant Digital Fulfillment & Credit Validity: All digital plan activations and AI credit top-up packs are provisioned electronically and made accessible in your account immediately upon Razorpay payment confirmation. (a) One-Time Credit Packs: Purchased credit top-up packs do not expire and remain active in your account ledger indefinitely until consumed. (b) Prepaid Plan Credits: Credits allocated under prepaid plan tiers (30-day or 12-month terms) are provisioned upfront and are valid strictly for the duration of that prepaid period. Unspent prepaid plan credits do not roll over past the prepaid expiration date. Due to the real-time GPU resources consumed by AI image and styling synthesis engines, prepaid plan fees and one-time credit purchases are non-refundable once delivered or consumed, except where mandated by applicable consumer protection law.
⚡ 3. Atomic Credit Reservation, Settlement & Failed Generation Release
Under our atomic reservation and settlement architecture, required credits are conditionally reserved in your account when a generation job is queued. Credits are permanently committed and settled strictly upon verified output delivery of the completed generation. If a job fails, encounters an upstream GPU timeout, or is rejected by provider safety filters, the reserved credits are immediately and automatically released back to your available balance. In asynchronous edge cases where a settlement cannot be completed, the system enters an explicit reconciliation state and restores the reserved credits.
🛡️ 4. Duplicate Charge Protection & Razorpay Processing
If you believe you have been mistakenly double-charged or experienced a billing error, please reach out to our billing team within 14 days. Verified duplicate charges or approved refunds will be credited back to your original payment method via Razorpay Software Private Limited within 5 to 7 business days in accordance with standard banking processing timelines.
📬 5. Contact Billing Support
For any billing inquiries, refund requests, or assistance, please contact us at support@theinstadna.com or open a ticket through the InstaDNA App.