Refund & Cancellation Policy
Last updated: August 19, 2026 · Transparent self-service billing terms
🔄 1. Subscription Cancellations
You can cancel your monthly or annual subscription at any time directly through the Customer Billing Portal inside your account settings. Upon cancellation, you will retain access to your plan features and remaining monthly credits until the end of your current billing period. No further recurring charges will be made.
💳 2. Digital Goods & Credit Top-Up Packs
Due to the computational resources consumed by AI image and video synthesis engines, subscription fees and one-time credit top-ups are non-refundable once the digital credits have been delivered or consumed, except where mandated by applicable consumer protection law.
⚡ 3. Automated Generation Error Restorations
If a generation fails or is rejected by safety filters due to an upstream server malfunction, the credits deducted for that specific generation are automatically returned to your account balance immediately.
🛡️ 4. Duplicate Charge Protection & Processor Routing
If you believe you have been mistakenly double-charged or experienced a billing error, please reach out to our team within 14 days. Verified duplicate charges will be refunded promptly via our authorized payment gateway (Razorpay).
📬 5. Contact Billing Support
For any billing inquiries, refund requests, or assistance, please contact us at support@theinstadna.com or open a ticket through the InstaDNA App.