Contact Us
Dedicated assistance for billing inquiries, account support, and statutory compliance
💬 1. Customer & Billing Inquiries
Have questions about your prepaid plan, credit balance, payment processing, or account settings? Our customer support desk is ready to help:
⚖️ 2. Statutory Grievance Redressal Officer (IT Rules 2021)
In compliance with Rule 3 of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, users or affected individuals may submit formal grievances, copyright notices, or privacy complaints to our designated Grievance Officer:
- Government or Court Orders (Rule 3(1)(d)): Actioned as soon as possible and in any case within 3 hours upon receipt of actual knowledge via court order or authorized government notification.
- Bodily Privacy & Non-Consensual Imagery (Rule 3(2)(b)): Complaints concerning depictions of private areas, nudity, sexual acts, or non-consensual impersonation/morphed imagery are actioned expeditiously and access disabled within 2 hours of receipt of a prima facie valid complaint.
- Specified Prohibited Content Removal (First Proviso to Rule 3(2)(a)(i)): Removal requests for information prohibited under Rule 3(1)(b) (other than Rule 3(2)(b) and Rule 3(1)(d)) are actioned within 36 hours.
- General Grievances (Rule 3(2)(a)(i)): Acknowledged within 24 hours, and resolved/disposed of within 7 days from receipt (as amended under current IT Rules).
Note: These timelines represent statutory compliance benchmarks under Indian law that our compliance desk works in good faith to meet, and do not constitute independent private contractual warranties.
🏢 3. Platform Operations & Payment Processing
Platform: InstaDNA (AI Digital Fashion Styling & Virtual Wardrobe Studio)
Authorized Payment Gateway: Razorpay Software Private Limited ("Razorpay") for domestic Indian transactions in INR via UPI, NetBanking, Debit/Credit Cards, and Wallets.
Digital Service Fulfillment: All digital prepaid plan activations and credit top-up packages are provisioned and delivered electronically immediately upon payment confirmation.
Jurisdiction: Republic of India · Exclusive jurisdiction of the competent courts in India.